We're here to help
Get in Touch
Questions about products, orders, or your hair journey? We'd love to hear from you.
Send Us a Message
Contact Details
Follow us
@ballysbeauty on Instagram, Facebook, and TikTok for tips, tutorials, and community.
Quick answers
Frequently Asked Questions
Orders are processed within 1-2 business days. Standard shipping takes 3-5 business days. Expedited options are available at checkout. Free shipping applies to all orders over $75.
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, contact us within 30 days for a full refund or exchange. Items must be in their original packaging.
Yes. Our formulas are designed to work across all hair types and textures, from straight to coily. Each product page lists the specific hair concerns it addresses.
Usage varies by product. Most oils and treatments can be used 2-3 times per week, while daily-use creams and butters can be applied as needed. Check the "How to Use" section on each product page.
Yes. All our products are made with natural, plant-based ingredients. We never use sulfates, parabens, or harsh chemicals. Full ingredient lists are available on every product page.
Yes, we ship to most countries. Shipping rates and delivery times are calculated at checkout.